Clean Sheet · Wholesale

Wholesale trading terms

These are the terms we sell to businesses on. They are written to be read — if anything here is unclear, email hello@clean-sheet.coand we’ll explain it.

Version 2026-08-08 · in force from 8 August 2026

1. Who these terms are between

  1. These terms apply when Clean Sheet Goods Ltd (company number 15903747, VAT number GB 510 4442 40, registered at 25 Wharf Street, Studio 210, Artistic Spaces, London SE8 3GG) sells goods to your business. We call ourselves "we" and "us", and your business "you".
  2. We sell wholesale to businesses only. You are buying for your business, not as a consumer, so the cancellation rights consumers have do not apply to these orders.
  3. You can reach us at hello@clean-sheet.co.

2. Ordering

  1. You order through the wholesale portal. When you confirm an order, we send it to our warehouse straight away.
  2. You have five minutes from confirming to cancel the order in the portal. After that it is committed and we cannot stop it.
  3. A contract between us is formed when you confirm the order and that five minutes has passed.
  4. We may refuse or cancel an order — for example if a product is unavailable, if the delivery address is outside the area we deliver to, or if your account is overdue. If we do, we will tell you and you will not be charged for it.
  5. If we cannot supply something you have ordered, we will contact you rather than substituting a different product.

3. Prices

  1. All prices are shown excluding VAT. We add VAT at the applicable rate — currently 20% — on the invoice.
  2. An order worth £150 or more before any discount is priced at our Tier 2 rate on every line. Whether an order qualifies is judged on the full Tier 1 price of what you ordered, not on the discounted total.
  3. We may agree different prices for your account. Where we have, those replace the published prices for you.
  4. We can change our published prices. A change never affects an order you have already confirmed — the price you were shown at confirmation is the price you pay.
  5. Pallet quantities are priced individually. The portal will tell you when an order is large enough for that and ask you to email us.

4. Payment

  1. We agree a payment period with you when we open your account, and it is stated on every invoice. There is no standard period — it is set per account, and until we have agreed one you cannot place an order.
  2. We invoice each order once it has been despatched. Payment is due by the date on the invoice.
  3. Payment means cleared funds in our bank account.
  4. If you do not pay on time, we may charge statutory interest and a fixed recovery sum on the overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998. Statutory interest under that Act runs at the Bank of England base rate plus 8%.
  5. While an invoice is overdue we may hold further deliveries or withdraw your credit account. We will tell you if we do.
  6. The goods remain ours until you have paid for them in full, even though the risk in them passes to you on delivery (see Delivery). Until you have paid, you must store them so they can be identified as ours, and we may ask for them back.
  7. You may not hold back payment because of a dispute about a different order.

5. Delivery

  1. Delivery is free to mainland UK addresses. There is no minimum order and no delivery charge.
  2. We use next-day carrier services, but delivery dates are estimates and not guarantees. We are not liable for a late delivery.
  3. You must give us a delivery address that is accurate, and where someone can take the delivery during normal working hours. Delivery instructions you give us are passed to the carrier, but we cannot guarantee the carrier follows them.
  4. The risk in the goods passes to you when they are delivered to your address, or to someone at it.
  5. If a delivery fails because the address was wrong or nobody could take it, we may charge you what the carrier charges us to deliver it again.

6. Shortages, damage and returns

  1. Check your delivery when it arrives. If anything is missing or damaged, tell us within 3 working days of delivery and we will replace it or credit you for it.
  2. We cannot take back stock you simply no longer want. These are hygiene products and we cannot resell a case once it has left us.
  3. None of this affects any rights you have that the law does not let us exclude.

7. Your account and the portal

  1. Your account has a main user who can invite colleagues. Everyone you invite can see and order for all of your delivery addresses.
  2. You are responsible for orders placed by anyone using your account, whether or not you authorised that particular order.
  3. Keep access to the account secure, and tell us when someone who had access leaves your business so we can remove them.
  4. We may suspend an account — for example while an invoice is seriously overdue, or if we think it is being misused.

8. Our liability to you

  1. If we get something wrong, what we owe you for any one order is limited to what you paid us for the goods on that order.
  2. We are not liable for indirect or consequential losses — for example lost profits, lost business, or the cost of buying elsewhere at short notice.
  3. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

9. Information we hold about you

  1. We hold your company details and the names, email addresses and phone numbers of your contacts, so we can run your account, deliver to you and invoice you.
  2. We share what the delivery needs with our warehouse and carriers, and what the invoice needs with our accounting software.
  3. Our privacy policy explains what we do with personal information and how to ask about it. If you would like a copy, email hello@clean-sheet.co.

10. Ending the arrangement

  1. Either of us can stop trading with the other at any time, by telling the other in writing. Email counts as writing.
  2. Ending it does not cancel any invoice already raised. Anything you owe us remains payable, and any order already committed will still be delivered and invoiced.

11. Changes to these terms

  1. We may change these terms. If we do, we will email the main contact on your account and publish the new version in the portal.
  2. The terms that apply to an order are the ones in force when you confirmed it, not any later version.

12. Law

  1. These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Clean Sheet Goods Ltd · Company 15903747 · VAT GB 510 4442 40 · 25 Wharf Street, Studio 210, Artistic Spaces, London SE8 3GG